Returns:

Bake Al Arab takes pride in its bakery items and cakes. If you are unhappy with your order and/or purchase, immediately notify Bake Al Arab (within 2 hours of pick-up) of your concern and return your purchased item to it. Bake Al Arab will give you credit for the amount returned for use toward a future purchase. All refunds will be provided as a credit to the credit card used or an in-store credit. This in-store credit may take up to five business days in processing. While returning your merchandise, please must bring receipt of purchase with you.

Decorations and Coloring:

Bake Al Arab has employed highly skilled decorators who do their best to match any requested color or design. However, their ability to meet your requirements is constrained as they are dealing with icing that can fade due to light and temperature so Bake Al Arab do not guarantee an exact match. Moreover, due to the nature of drawings, Bake Al Arab will make its best representation of what is requested but is again limited by the nature of the product. Minor cropping may occur in order to fit image to cake/space available. Moreover, copyright images or pornographic images will not be printed. Bake Al Arab will print images as provided by the client.

Shipping:

Under no circumstances, Bake Al Arab will take any responsibility of problems that may occur during the shipping process. Bake Al Arab request customer to keep all delivered products in refrigerator. Bake Al Arab would not take any responsibility of mishandling or any other problem that may take after delivered the product or product which already handover to customer.

In case of any product returns, customer is responsible to make necessary arrangements for shipping and may also make any incidental charges that are to be incurred in this regard.